WhatsApp AI Agent Drives Order Volumes by 300% | Case Study

What Was the Challenge?

Manual order management was crushing operational profitability:

Effort Imbalance

Low-ticket orders requiring same processing effort as large orders

Time Consumption

Staff spending 45 minutes per small order on coordination

Resource Drain

Manual order collection, estimation, and follow-up eating resources

Administrative Burden

Shipping coordination consuming additional administrative time

Core Objectives

Turn loss-making small orders into a profitable revenue stream by:

Process Automation: Automate complete order-to-fulfillment process for small orders.

Quality Maintenance: Maintain high service quality without manual intervention.

Margin Improvement: Improve margins on low-ticket transactions.

Scalable Growth: Scale small order volume without additional staff.

Our Solution

We deployed a WhatsApp AI agent that automated small order processing and restored profitability through

Requirement Collection

Collects detailed print requirements through conversational interface.

Instant Quotation

Generates instant quotes and payment links automatically

File Management

Manages file collection and quality verification

Production Coordination

Coordinates with backend production team seamlessly

Impact & Results

Zero manual intervention required for orders under $100

90% time savings: From 45 minutes to 4 minutes per order

300% increase in small order capacity with the same workforce

Seamless coordination between all departments and services

About the Client

The Book&Box is a trusted commercial printing company specializing in high-quality business cards, flyers, and marketing collateral. With a streamlined operation, it successfully fulfills over 300 custom print orders each month, catering to diverse business needs with precision and reliability.

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